TF North America 1.866.741.2278

FAQ

1. What is the maximum size images can be enlarged to?

Every image we offer can go up to 8 ft wide with excellent quality. We only offer tightly edited, highest quality image resolution for superb enlargements. Don't be alarmed if you think they are a bit "soft" on the web. If you need better resolution for a client presentation we would be glad to accomodate you with some hi res jpeg's. If the project requires larger space requirements, triptychs and diptychs series can be arranged to accomodate larger spaces.If you have wallcovering needs we can also accommodate that process.

2. Can images be customized for specific sizes and color adjustment? Is there an extra charge?

All of our images can be custom sized and cropped to your specifications. Color adjustments can be applied to any image and we often work with the Pantone colors, as per designer request, for accuracy. Not all images are suitable for drastic color changes, inquire for your specific project. There is no extra charge for basic color adjustments.We don't post price per piece here on the website as all our work is custom design price specific. Call or e-mail for pricing and custom quotes.

3. How long does it take from time PO (purchase order) is placed for artwork delivery?

We have accommodated orders in as little as 2 weeks, average time depending on order size and delivery destination is 4-8 weeks.

4. What is the Exclusivity that you offer?

Any of our images have the option of exclusivity - that image will only be used for that project/client, not used by anyone else. This option is perfect for large projects for discerning clients. There is a higher cost, we are happy to quote for this option upon request.

5.What Provenance do you provide that authenticates your works intrinsic value?

Angela Cameron is the imagery creator herself, she has over 20 yrs experience in the photographic fine art industry. Her lengthy resume with over 50 awards achieved internationally is evident in the creative style offered. Many years of research and development of her photographic style, has produced what interior designers are seeking when looking for quality artwork.

6. Are all images personally endorsed by Angela Cameron?

Yes, unless otherwise specified. There are two reasons: due to the abstract nature of the imagery, the signature in the lower right corner helps to identify the orientation of the art, but more important, Angela Cameron’s endorsement ensures the value and quality of her artwork. Your paid invoice is proof of proveneance, ownership and authenticity.

7. Is insurance provided for art shipping? Is there an extra charge?

Yes, we provide replacement coverage for all art shipments. There is an extra charge for shipping, crating, and insurance for each order. We require you to have insurance coverage once the art is delivered. We will consult with you based on timeline and destination as to the best shipping method.

8. What payment is required upon placing a PO (purchase order)?

We require a minimum of 75- 100% of quoted price. Rush and custom orders, 100% is asked. Mastercard and Visa accepted.

9. What if I want to change my order once PO has been placed?

We are happy to change your order if it has not gone into production.

10. Do you do comissioned work?

Yes, Angela may be able to photograph a specific location or subject matter upon request. There will be a day rate for this service. Please contact us.

11. What does “open edition” or “limited edition” mean?

All the images we offer are “open edition” except for the designated icon labeled “limited edition”. Open edition images have no limit to how many are sold and where. Limited edition are as specified on our website for the edition amount and image sizes.

12. What is the consultation process you provide?

We pride ourselves on personal service to accommodate your specific art needs. We understand that interior designers work with current colors and particular interior layouts. Custom graphic design layouts of your image choice to show options of cropping, size and color as requested, will be sent by email. After the desired image has been approved to your/ your clients satisfaction, we will do a spec sheet that shows the image, size, and all specs for completed artwork. A quote is done during this initial process as requested. Lab image samples are provided for approval with trade clients only before the final prints are made- charges deducted from final project total on approval for our production. Moulding/ matt samples also provided as needed.

It is our pleasure to offer solutions for your artwork needs whether it is a color image made B&W and toned to spec, putting similar images together to create a large art piece, we are constantly seeking new ways to present our art. Your feedback on what type of imagery you are seeking is encouraged.

13. Does your company support and create employment in North America/USA?

Yes

WEBSITE HELP

This section of the FAQ describes the basic functionality of the website and how you may navigate, create your own user account, and build and manage your own photograph project boxes.  To conduct most of these procedures, you will be required to have an account on the website and be signed in as an account user.

1. How to Sign Up for Web Account
  • Click on register now located in the top left corner of the website.
  • Fill in a user name.
  • Enter your e-mail address.  (This address must be a valid e-mail account!)
  • Tell us what you do in this industry.
  • Click create new account.
  • After signing up for your account, you will receive a confirmation e-mail in your e-mail in box.  You should receive this e-mail quickly but may take a few minutes depending on Internet traffic.  If you do not receive your confirmation e-mail within 24 hours, please contact us. Check your spam box too!
2. How to Log In and Log Out
  • Click sign in.
  • Enter your user name.
  • Type in your password.
  • Click log in.
  • Once you have logged in you should see a log in successful message.
3. How to View Your Account Information
  • Click my account.
  • You will now be able to review and edit your account information.
4. How to Edit Your Account Information
  • Click my account.
  • Click edit.
  • You may update your e-mail address.
  • You may also change your password.
  • Click on user information to change your favourite colour choice.
  • Selecting my project box will display any project boxes you may have created.
5. What if I Forget My Password?
  • To recover a forgotten password, click on sign in.
  • Click request new password.
  • Type in your user name or e-mail address.  A special secure password reset link will be e-mailed to you.  Follow the instructions within the e-mail to reset your password.

NOTE: If you are unable to reset your password and gain access to the website, please feel free to contact us.

 

6. How to Create Your First Project Box

A special note about project boxes - you need to create at least one project box before you can add photographs!  When you sign up for your account, you won't have any project boxes available to you and you will need to create your first project box.  Once you've created your first project box, you may create as many as you'd like.

  • There are a couple of ways you may create a project box:
    • Click on my project box, click the add icon.
    • While viewing any gallery, click on the create new project box icon, located just above your active project box.
  • After clicking one of the above links, you will be able to provide the project box with a name.
  • Once you've named the project box, it will become your new active project box.
7. How Many Project Boxes May I Have?

You can have a max of 30 per project box!  If you have several projects on the go, you it would be handy to create a project box for each.  The main thing to remember here is you will have only one "live" project box at a time.  You may select a project box from your project box drop down menu (located at the bottom of any gallery page) and it will become your active project box.  Any photographs you click to add will appear in that project box.Note: If you have more than 30 per project it may go over the size limit of most e-mail programs and be rejected by the recipients e-mail.

8. How to Manage Your Project Boxes
  • Click on my project box.
  • A list of all project boxes you've created will be displayed.
  • From this page you may:

    • You may create new blank project boxes.
    • You may edit existing project boxes.
    • You may delete project boxes
    • You may request a quote for individual project boxes.
9. How to Manage and Arrange Photographs in a Project Box
  • Click on my project box.
  • Click on the title of the project box you wish to edit.
  • Drag and drop the images into the order you prefer.

You may also manipulate the photographs order while viewing your live project boxes at the bottom of every gallery.

10. How to Add Photographs to a Project Box

There are two ways you may add a photograph to your active project box:

  • You may drag and drop a photograph into your active project box at the bottom of any gallery page.
  • While viewing any gallery or individual photograph page, click add to project box to add an image to your active project box.
11. How to Remove Photographs from a Project Box
  • Click on my project box.
  • Click on the title of the project box you wish to edit.
  • Click remove from project box and the image will be removed.
12. How to Request a Project Box Quote

There are a couple of ways to request a quote for your project boxes.

  • Click on my project box and then click the request quote icon.
  • While viewing photograph galleries, you will be able to click on the request quote icon above each gallery.
  • You may then fill in your contact information, mounting selections, and special requests.
14. How do you keep your work so Fresh and Original?

We are the creators and the production team that makes it fresh for you.

ACFA is the sole owner/creator and we are not exclusive to anyone or any company.

If you are approached by anyone that says otherwise, please contact us immediately!

Do you want stale art that has been on hundreds of re sellers web sites?

That is not giving a designer an edge in their project.

Its like sexy organic chocolate that makes your mouth water just thinking about it  VS an over the counter chocolate bar.

You want delicious and fabulous?- or a processed piece of fat, chemicals and sugar in a bag?

To your visual health!

Cheers!